App support

How to reach us

All apps are published by Murcia Holding GmbH, Im Aischbach 14, 71665 Vaihingen an der Enz, Germany.

• Email: info@murcia-holding.de (for all apps)
• Phone: +49 176 84906674

Please tell us which app you use, your device (iPhone or Android) and briefly describe the problem. We reply personally.

Mein AMG and AMG Service

“Mein AMG” is the app for cleaning staff and site managers, “AMG Service” is the app for the customers of a cleaning company. Both are part of AMG Software.

HOW DO I GET AN ACCOUNT?

Your account is created by your cleaning company. It is not possible to sign up on your own in the app. If you do not have an account yet, please contact your cleaning company’s office.

HOW DO I SIGN IN?

In “Mein AMG” you sign in with your mobile number or email address and your PIN. In “AMG Service” you receive a sign-in link by email and then set your PIN. After that you can confirm sign-in with Face ID or your fingerprint.

MY PIN IS LOCKED OR FORGOTTEN

After four incorrect attempts, sign-in is locked for 15 minutes. You can then try again. If you have forgotten your PIN, your cleaning company’s office will reset it for you.

WHY DOES “MEIN AMG” NEED MY LOCATION?

Your location is only requested at the moment you actively tap, for example when clocking in or out. The app does not track your location in the background. You can change the permission at any time in your phone’s settings.

GlattPro

For questions about appointments, packages or vouchers, please contact your studio directly. For technical problems with the app, write to us at info@murcia-holding.de.

Delete account and data

All options and exactly what is deleted are described on the page Delete account and data.

MEIN AMG AND AMG SERVICE

In the app:

• Mein AMG: More (Mehr) → Privacy (Datenschutz) → “Delete account” (Konto löschen)
• AMG Service: Menu (Menü) → “Delete account” (Konto löschen)

For security, confirm the deletion with your PIN. Your account, your sign-in data (PIN, Face ID or fingerprint approval) and your push notifications are then removed immediately.

By email: Write to info@murcia-holding.de with the subject “Delete account” and tell us the app and the mobile number or email address you sign in with. Alternatively, contact your cleaning company’s office. We will then delete your account without undue delay, within one month at the latest.

What is retained: Data that must be kept by law, in particular working hours, payroll records, invoices and safety training records, is not deleted immediately but blocked until the end of the retention period and deleted afterwards.

GLATTPRO

You can delete your client account directly in the app: Menu (≡) → My account (Mein Konto) → “Delete account” (Konto löschen). Alternatively by email to info@murcia-holding.de.

Further information can be found in our privacy policy.